Mis Wintergear Case Study Essay

MIS 2301 Winter Gear Distribution Case StudywPlaces strayConfirm nightspot and speech date, issues invoiceconfirms invoicefulfills order and ships goodsfollow up delivery conditions met, and stipend receivedwPlaces orderConfirm order and delivery date, issues invoiceconfirms invoicefulfills order and ships goodsfollow up delivery conditions met, and hire receivedWinter Gear DistributionWinter Gear DistributionFastFitFastFit1.WGBWGBFastFitFastFit2.A single personnel computerA single personnel computerSalesSales scannerscannerOperationsOperationsArrows Flow of operation1 FastFit places order with sales personnel all over the phone 2 Sales manually completes paper order forms and sends confirmation to Fastfit for each order and their delivery dates 3 FastFit confirms for orders to be filled4 Operations fills and ships orders to Fastfit5 account statement issues invoice to FastFit6 FastFit fulfills payment as agreedLAN with 4 face-to-face computers, printer, and file serverLAN w ith 4 personal computers, printer, and file serverIBM ASA 400 system with 3 CRT-terminalsIBM ASA 400 system with 3 CRT-terminalsAccountingAccountingWAN to connect departmentsWAN to connect departments3. If customers call and ask for the status of their orders, the answer would generally be simple because the order can be labeled as processing, fulfilled, shipped, or delivered. If the customer wanted more than details, and depending on the tracking systems that the company uses, they may or may not be able to ante up them the general location of the order (UPS map tracking). Companies would general want to fulfill orders in a by the way fashion, so pushing orders out of warehouses would be recorded and their status updated, therefore, it is not much of a byplay task. 4. Errors in filling orders are likely because, for example, for ordering online, a customer can general turn off shipment addresses, or items in their cart while the order has still not been shipped. If the comp any operated like WGD and had no communication between their departmental systems, confusion on thewhat, where, and how much of a customers order can be messed up or not reflect the changes. Aside from the errors of processing orders, delivery can have errors as well, such as late deliveries or deliveries to the wrong addresses. The business match is that customers will be dissatisfied and frustrated due to the inefficiency of the supplier company. They will complain just about the timeliness, or operation of a company which would harm the companys reputation and possibly decrease revenues. noisome reviews by customers can lose a companys past customers or ward past new ones. 5.Steps Time elapsed Customer places order with WGD 30-60 mins (over the phone, not very time consuming) WGD processes order 1 day (must check inventory, input order into system) WGD sends confirmation of order and delivery dates within 1 day (email, digitally) WGD fulfills and ships order 2 eld (package s order, checks it over, updates order system input, ships out) Customer receives shipment 3-4 days (delivery is just about time consuming but since standard delivery is 5-8 days, fulfillment and delivery add up to about 5 if in U.S) WGD issues invoice Occurs during deliveryCustomer fulfills payment Varies, can be immediately or with a payment plan WGD can likely ship an order within about 2-3 days but delivery time will be between 5-8 days. This is not a business problem because most companies operate similarly with standard delivery times, however, WGD can improve their efficiency, reduce errors, and increase customer satisfaction if they updated their systems to be interconnected and more modern technology. 6. A scanner in the Sales division would reduce the time needed to manually input process forms. A WAN network would in any case be useful because it would connect the Sales, Operations, and Accounting Departments despite being in different buildings this decreases error hazard and increases efficiency in processing, fulfillment, and shipment. ( See red figures in diagram in Q2 for changes in technology to WGD).